About Us

SM Shoes hosts an exciting range of affordable, designer and classical footwear for Ladies, Gents and Kids, our two stores are situated in Rathfriland and Castlewellan.

Established in 2000 on Main Street Rathfriland, owners Seamus and Nuala Morgan’s main objective was to provide quality footwear combined with a personal service. The business has gone from strength to strength and SM Shoes opened its second store on Main Street Castlewellan in 2010. We stock many brands including Ruby Shoo, Rieker, Marco Tozzi, Tamaris, S Oliver, Mustang, Skechers and Tommy Bowe, with something to suit every individual. We also stock a range of Handbags from brands such as Bulaggi and Xti.

Be sure to follow SM Shoes on Facebook, snapchat and instagram for new arrivals and promotions or simply call us on 02840631443 or email us on smshoes@hotmail.co.uk and we will be happy to assist with any enquiries.

Contact UsSM Shoes Ltd15 Main StreetRathfrilandBT34 5PS

SM Shoes Ltd81 Main StreetCastlewellanBT31 9DQ

Telephone Rathfriland: 028 406 31443 Telephone Castlewellan: 028 437 70952Email:smshoes@hotmail.co.uk Opening hours: Monday-Saturday 9am-5.30pm

Terms and Conditions

Registered Company Name: SM Shoes LtdAddress: 15 Main Street, Rathfriland, Co. Down, Northern Ireland, BT34 5PSPhone:028 406 31443Email:smshoes@hotmail.co.ukVAT Number: 216572707

Terms of Business

By entering this site you agree to the terms of business stated here. The placement of an online order indicates your acceptance to these terms and conditions.

How to make a purchase

Browse through our collections and select the items you wish to purchase by adding them to your shopping basket. Once you have completed your selection click on “Checkout” and you will be asked for a few details that are required to process your order. We will contact you by phone or email regarding any delivery delays or security issues. We accept the following major credit and debit cards: Visa, Mastercard, Switch, Solo, Delta, Visa Electron, Maestro.

Pricing

All prices shown are in pounds sterling and are inclusive of any VAT payable in the UK. If a product is advertised at an incorrect price due to a typographical error or a supplier error we reserve the right to refuse or cancel an order whether or not the order has been confirmed. In such a case we will make you aware of this and a full refund will be given, if required. Prices quoted on this website are for internet sales only.

Refund & Exchange Policies

If you are not completely satisfied with your purchase, you can return it within 14 days of purchase in its original condition and packaging (eg box). We will refund the product price but unfortunately we are unable to refund any postage costs incurred returning the product. Please ensure your name and addresses are clearly visible on the return form. Returns can also be taken back to our store, please take proof of purchase with you when returning items. Please note payments made by card are refunded back onto the card used at time of purchase.If you require an exchange please give us full details of your requirements.We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit. Please be advised that due to the nature of the highly beaded decoration/sequins/jewels of some products, some beads and trims will become loose during normal wear and tear and are not a manufacturing fault.Please note unless the description states otherwise our shoes are not waterproof.

Exchanges

If you wish to exchange your purchase as it is unsuitable please complete the returns form which has been provided to you within the shoe box or please contact us via phone or email.The address in which to return any unwanted goods:SM Shoes Ltd15 Main StreetRathfrilandBT34 5PS

Faulty Products

You must notify us of any product that you deem to be defective or not of satisfactory quality within 7 days from the date of delivery. We shall be under no liability in respect of any defect arising from wear or tear, wilful damage, negligence, abnormal usage conditions, failure to follow our instruction, misuse or alteration or repair of the ordered goods without our approval. We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when you placed the order.

Delivery

Once the payment for your goods has been cleared we will then dispatch your goods for delivery. If the goods happen to be out of stock we will advise you through email and issue a refund right away. We endeavour to deliver in timeframes outlined in the delivery section, however we are reliant upon third party carriers (DPD and Royal Mail) and so cannot be held liable for any delays and or loss caused by delays. Shoes being delivered may not be boxfresh due to being tried on in the shop.

Security and Payments

All transactions which take place on our website are processed securely through Paypal. All your details are held on Paypal secure servers and so we have no access to any of your card or payment details. We may contact your bank if we suspect the transaction is fraudulent in anyway, this may cause a delay in processing and dispatching but is in the best interest of the customer.

Privacy Policy

Information which is held at SM Shoes is the name of customer, address to delivery, email and telephone to get in contact. SM Shoes will not release any of the customers information to third parties unless it is given that we are providing you with a service such as that address so that the item can be delivered to your address.

Cancellations

SM Shoes Ltd reserve the right to cancel an order at any time

Complaints

At SM Shoes we strive to offer an excellent service and adhere to consistently high standards. If for whatever reason you are dissatisfied with the service we have provided you, please let us know. As we are a family owned business we are dedicated to customer service and take all complaints very seriously. If you have any complaints or queries you can contact us by:Phoning: 028 406 31443Emailing: smshoes@hotmail.co.ukAddress: SM Shoes Ltd, 15 Main Street, Rathfriland, BT34 5PS