UK and ROI (2 – 5 working days via Royal Mail or DPD)

Orders over £60 – FREE

Orders under £60 – £3.95

International Delivery (via DHL Express)

Various charges apply based on a standard 2kg parcel.

On delivery you must be able to sign for delivered items.

Refund & Exchange Policies

If you are not completely satisfied with your purchase, you can return it within 14 days of purchase in its original condition and packaging (eg box). We will refund the product price but unfortunately we are unable to refund any postage costs incurred returning the product. Please ensure your name and addresses are clearly visible on the return form. Returns can also be taken back to our store, please take proof of purchase with you when returning items. Please note payments made by card are refunded back onto the card used at time of purchase.If you require an exchange please give us full details of your requirements.We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit. Please be advised that due to the nature of the highly beaded decoration/sequins/jewels of some products, some beads and trims will become loose during normal wear and tear and are not a manufacturing fault. Please note unless the description states otherwise our shoes are not waterproof.

Exchanges

If you wish to exchange your purchase as it is unsuitable please complete the returns form which has been provided to you within the shoe box or please contact us via phone or email.The address in which to return any unwanted goods:SM Shoes Ltd15 Main StreetRathfrilandCo. DownNorthern IrelandBT34 5PS

Instore Returns

If you are not completely satisfied with your purchase in SM Shoes store you can return it within 7 days of purchase in its original condition (unworn) and packaging for an exchange or refund only. The box including any labels should not be defaced or damaged in any way. All goods must be accompanied with proof of purchase (either receipts or bank statement). There is no return on sale items.